Terms & Conditions
Please note - these Terms & Conditions do not supersede your statutory rights under the Sale of Goods acts: they are merely designed to clarify the principles and procedures by which we operate. In any event, we aim to serve our customers squarely & fairly and - should a dispute arise - we will always seek to find a speedy and amicable solution to the problem.
Currency:
All transactions are quoted & conducted in UK Pound Sterling (GBP). Multiple currency display is only offered as a guide and do not represent the actual exchange rate that your bank/card company will use.
(credit cards sales will be charged in your local billing currency by your credit card provider)
Tariffs, Taxes & VAT:
For shipping to countries inside the European Community, orders WILL be subject to VAT/TAX.
For shipping to countries outside the European Community, orders will NOT be subject to VAT/TAX.
Purchasers/recipients are responsible for duties and/or taxes levied at the point of entry (local customs) into the destination country.
Shipping Methods:
All shipping times refer to time that the goods are despatched (and not when ordered) to the time that they arrive at the destination. We cannot be held responsible for delays that are incurred by customs at the destination country.
Shipping times shall be extended for weekends or public holidays.
Payments:
Our preferred way of paying is with Credit or Debit Card Transaction via Secure Server, where your card details are encrypted before being processed, fully protecting any confidential information from prying eyes. You can also send a Cheque or Postal Order to the address provided in our 'Contact' section. Please note that we will not despatch your order until the payment is cleared.
Invoices & Receipts:
We send a receipt with all orders except those sent to a seperate shipping address. In these cases we send a separate receipt direct to the billing address.
Unwanted Goods for refund or exchange?
Costa Rica Coffee Co. Ltd operates a full, no-quibble Returns Policy. If you don't like what you've bought, simply return it to us post-paid with the receipt we sent you, plus details of your reason for return. We will refund the full value of the goods immediately, or exchange if preferred. Please note the cost of the shipping cannot be refunded but in the event of the goods being faulty or a damage claim is supported (you must report the damage to the carrier in writing within 3 days), we will also refund monies return shipping costs. Refunds will normally be made using the same method as the original payment. (i.e. a credit card purchase will be refunded through your credit card account).
Damaged Goods:
Unfortunately, we are not responsible for damage which occurs when the goods have been handed to the postal or courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. If the parcel you receive is battered, please note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "Damaged package; goods not yet inspected" to warn the carrier that a claim may follow.
Warranties or Guarantees:
We will honour the full manufacturer's warranty on any product we supply. Furthermore, we will replace any goods we consider unmerchantable, regardless of the manufacturer's position, and fight the warranty claim on your behalf. Your rights under the provisions of UK Consumer Protection legislation remain unaffected.
Quality of Goods & Fitness for Purpose:
The goods we supply are generally original manufacturer's stock suitable for the purposes described on this website, provided that items are used in accordance with any instructions supplied and in accordance with good and normal practice. Goods which fail in proper use will be the subject of a warranty claim - see above.
Title to the Goods:
Title for goods belongs to Cost Rica Coffee Co. Ltd until your full payment is cleared, at which point it transfers to you in its entirety.
Unavailable Goods:
In the event that we cannot ship your your whole order within 72 hours of receipt, we will usually dispatch a part order and notify you with that order in regard to items delayed through lack of stock. In the unlikely event that we are unable to supply you choice of goods for some while or at all, we will contact you for instructions. Providing a telephone number or e-mail address with your order makes it easier for us to contact you in this event.
Contacting Us:
The easiest way is to e-mail us at
mail@costaricacoffee.co.uk
Alternatively you can write, phone or fax us at;
Costa Rica Coffee Co. Ltd
85 Pontcanna St,
Cardiff, CF11 9HS
Tel: 029 2022 6554
Fax: 029 2066 7600
Privacy of Information:
Any information supplied to us remains private and is not divulged to any third party. We do not sell or share any data we collect.
Applicable Law and Courts of Jurisdiction:
All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English Courts. In the event of disagreement between Costa Rica Coffee Co. Ltd and its clients which cannot be mutually resolved in a reasonable time period, customers are invited to participate in a mediation process to settle the dispute. However, this is not compulsory and does not affect the consumer's rights to bring legal proceedings against Costa Rica Coffee Co. Ltd. If the mediation process is agreed, then either party may ask the Institute of Directors (UK) to appoint a mediator to settle any dispute before bringing the matter into the legal process. In this event, both parties agree to be bound by the decisions of such mediator and mediation process.
